Important COVID-19 Waiver Policy Update - effective 08 April 2020
 "Important COVID-19 Waiver Policy Update - effective 08 April 2020")
Special terms and conditions on the waiver policy for any payment made to Expedition Exclusive Australia, effective 08 April 2020*
*This updated policy supersedes any specific waiver policies that we have issued prior to this update.
We appreciate your understanding and patience as we respond to your many questions and requests for changes to itineraries, cancellations and new bookings.
Like you and most of the world, the team here at Expedition Exclusive Australia (EE) is making our best efforts to adjust to a rapidly evolving situation.
We would like to assure you that we are here for the long haul and you can always count on us.
Below is our latest update on the refund policy applied to any payment made to Expedition Exclusive directly. This Policy will continue to be updated as the situation unfolds.
If you have made any direct payment to Expedition Exclusive Australia for one of the listed categories listed below, the following refund policies will apply.
Categories (i)
| Refunds | Amount in Credit |
|---|---|---|
| Full Tour cost | As per the booking term and conditions | Travel credit of 100% money paid |
| Optional activity | As per the booking term and conditions | Travel credit of 100% money paid |
| Flight related cost(s) including but not limited to departure city surcharge, customized flight change and cabin class update etc. | As per the booking term and conditions | Travel credit of 100% money paid less any irrecoverable cost(s) (ii) |
| Customized service(s) including but not limited to pre-tour or post tour accommodation, domestic train upgrade, cruise upgrade, private airport transfer. | As per the booking term and conditions | Travel credit of 100% money paid |
| Travel insurance | As per the booking term and conditions | 100% Non-refundable |
| Booking amendment/admin. fee | As per the booking term and conditions | 100% Non-refundable |
| Credit card surcharge | As per the booking term and conditions | 100% Non-refundable |
(i) If you believe your booking has been affected and your pre-paid category is not listed on the above, please contact our consultant to discuss.
(ii) The irrecoverable cost is bound by different airlines' terms and conditions. Our consultant will advise the non-refundable amount for your booking in details.
The pre-paid amount to us will be held in credit for up to 18 months from the date of the Credit Note is issued. This credit can be used for any tour package(s) operated by Expedition Exclusive once they become available.
If you have any questions regarding your booking with us, you can contact our customer support team via email at info@expeditionexclusive.com.au or via the Live Chat service on our website at https://www.expeditionexclusive.com.au/
For the full booking terms and conditions, please visit our website here
For the Credit Voucher's FAQs, please visit our website here
| Tags:Expedition ExclusiveCOVID-19 |