Expedition Exclusive - Irrecoverable Cost FAQs

1. WHY WAS I CHARGED AN IRRECOVERABLE COST?

When a booking is cancelled or suspended due to the unforeseeable circumstances, according to your booking terms and conditions (clause 14), the fees imposed by third-party suppliers will apply. These fees include but not limited to the non-refundable payment we have submitted to the airlines, hotels, local land operator and etc. The amount of irrecoverable cost varies per booking.

2. CAN EXPEDITION EXCLUSIVE WAIVE THE IRRECOVERABLE COST?

The irrecoverable cost is not a fee charged by Expedition Exclusive, therefore we are unable to waive such cost. However, the irrecoverable cost only applies when the booking is cancelled due to the unforeseeable circumstances and it will not apply to a postponed booking. If you are willing to change your booking to an alternative product or travel date, please do not hesitate to contact us and find out the available options.

3. CAN I HAVE THE BREAKDOWN OF THE IRRECOVERABLE COST APPLIED TO MY BOOKING?

The amount of irrecoverable cost varies per booking. Please email us on info@expeditionexclusive.com.au to request the breakdown of the irrecoverable cost applied to your booking.

Photo by Kwasi Kyei