What kind of information is collected
The personal information, including sensitive information, that we collect from you depends on the travel product and services that you are interested in or have contracted us to provide, and commonly includes your name, address, contact details, email address, date of birth, nationality, religion, drivers licence details, passport details, credit card details, bank account details, travel preferences and experiences, travel insurance and travel rewards and loyalty program memberships.
Sensitive information includes information about your race or ethnicity, religion, criminal record and health information relating to your health status, medical conditions, and dietary requirements.
We also collect personal information from or about your family members (if necessary), next of kin, emergency contact details and for other members of your travelling party.
How your personal information is collected and held
Personal information is collected directly from you via the information you enter on our website, your use of our website, emails, telephone calls and other means of communication.
Personal information may also be collected as submitted by your family members or other members of your travelling party.
Personal information may also be collected as submitted by third parties, such as your travel agents, hotel partners, tour operators and affiliated travel suppliers. You acknowledge and consent to the provision of such information by the said third parties and warrant that these information is correct and up-to-date. If you are submitting the personal information of third parties to us, you warrant that you have obtained the consent of the said individuals or entities and that the information provided is correct and up-to-date.
In order to ensure that our website remains relevant and appropriate for you, we collect browsing information from every visitor to our website via the use of cookies which allows our website to recognise your browser as a previous visitor and saving any preferences, including preferred content and services, you may have set the last time you visited our website to facilitate your ease of navigating our website. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites. If you have any questions or concerns about the use of cookies, please contact us as per below.
Sensitive billing information relating to your credit card, such as your name, credit card number and expiration date, is used by us and disclosed to third parties in order to complete your travel bookings.
By providing your personal information to us, you consent to the use of your personal information as set out in this privacy policy.
Why your personal information is collected, held, used and disclosed
Your personal information is collected, held, used and disclosed where it is reasonably necessary for us to provide our business services, including travel confirmations, general communication, management and payment of accounts, notifications of marketing specials that may be relevant to you, resolving disputes, enforcing the terms and conditions of our contracted services, and administrative services, to you.
Your personal information may be disclosed to or directly accessed by third parties, such as credit card processing companies, certain foreign government agencies, external travel agents and suppliers, airlines, hotels, tour operators, caterers and travel insurers etc., where it is reasonably necessary for us to provide our business services to you.
Your sensitive information may be collected, held, used and disclosed where there is a legal requirement to do so, or where we are permitted to do so by law. If otherwise, we will specifically seek your consent prior to any collection, use or disclosure.
We will also seek your consent for the collection, use or disclosure of your personal information for marketing purposes. You may opt out of receiving marketing materials from us at any time by contacting us as per below.
Without your consent for us to collect, hold, use or disclose your personal information, we may not be able to provide our business services to you.
Promotions, contests, online surveys and feedback reviews
Your personal information may be collected, held, used and disclosed for the purposes of conducting promotions, contests and online surveys, or providing feedback reviews. Participation in such activities is completely voluntary and you may choose not to provide your personal information if you do not wish to participate.
Unless the use of your true identity is a legal requirement, such as when making a travel booking, or it is impractical for us to deal with you without information of your true identity, you can use a pseudonym when dealing with us.
How your personal information is held and stored.
Your personal information is held and stored in the form of electronic or paper records, and we have taken reasonable steps to protect your personal information from misuse and unauthorised access via physical, electronic and procedural safeguards.
Overseas disclosure
In the course of providing our business services to you, we may disclose some your personal information to overseas recipients, such as third party affiliated travel suppliers and foreign government agencies. These third party entities are located in our travel destinations, such as China and South-east Asia.
Your personal information will only be disclosed to overseas recipients with your consent in circumstances where it is necessary for the completion of your travel transaction, or if the overseas recipient is required to deal with your personal information at a standard similar to Australian privacy legislation, or otherwise permitted by law.
Requests for access and correction
You can request access to, and correction of, your personal information that we hold via our contact details below.
To assist us with keeping our records current and updated, please notify us of any changes to your personal information.
JLB reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose information that may contain your personal information in respect of any possible violation of applicable or relevant law.
General terms and conditions
By using JLB's services, you agree that the terms and conditions contained our General Terms and Conditions apply exclusively to our legal relationship with you. We reserve the right to change the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.
Please refer to our General Terms and Conditions for more detailed information on our general terms and conditions.
Website use and conditions
By accessing and using this website, you agree that the terms and conditions contained in our Website Terms and Conditions of Use apply exclusively to our legal relationship with you. We reserve the right to change the website and the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.
Please refer to our Website Terms and Conditions of Use for more detailed information on our website terms and conditions of use.
Complaints and concerns
Please contact us if you wish to make a complaint or have any concerns about our practices in relation to compliance with Australian privacy legislation.
Contact
Privacy Officer
JLB Group
C/- JLB Group Pty. Ltd.
Level 2, 818 Whitehorse Road, Box Hill VIC 3128
Email: customers@expeditionexclusive.com.au / T: 1300 738 196
