1. WHAT DOES A CREDIT VOUCHER COVER?

The credit voucher includes your Expedition Exclusive tour, optional extras and any pre and post-tour accommodation or airport transfers you booked directly through us. It does not include any flights or insurance we have booked for you, as they will each have their own individual booking conditions associated with the provider.

2. WHY IS EXPEDITION EXCLUSIVE ASKING ME TO TAKE CREDIT VOUCHER FOR MY BOOKING?

People love travel as it is not only the best way to explore the outside world, but also the journey enriches life. However, travel used to be expensive and hard to manage, especially when you are planning to a foreign country with different culture, language and etc.

The establishment of Expedition Exclusive is inspired by the dream of making the travel to the world more affordable and accessible for everyone. To achieve this, every single member in our team is dedicated to providing the best quality, value, and service to meet our customers' needs. Expedition Exclusive, the company has never been motivated by money for money sake, and we are offering all our guests credit voucher for the best benefit of your good.

Please allow us to explain how.

Payments

For us to create the tour at a great value (sometimes it is up to 50% cheaper than the normal market price), we will make upfront deposits and full payments to airlines, hotels, and our suppliers to secure the reservation for our guests. These payments apply to all tour relevant elements, including but not limited to the flights, accommodations, local transports, tour guides and optional extras. During the coronavirus crisis, many of our suppliers have decided to offer credits instead of refunds, and for those suppliers who agreed to refund (less the cancellation fee), the refund process may take up to 6-8 months. However, we understand how important to our guests to be guided on what will happen to your booking with us and the long wait of the booking update is painful. Therefore, we moved quickly and settled the largest portion of each booking value the tour cost with more than 95% of all our guests while we are yet to receive the funds from the suppliers. We are offering the credit voucher so our guests can have the option of not being penalised on the supplier's cancellation fee and experience the long wait of the refund process.

Continuous Support from Expedition Exclusive

During this unprecedented time, all of us are struggling to navigate the impact COVID-19 is having on our work and life. Expedition Exclusive is committed to doing our part and to keep people in our offices and destinations employed so we are here to provide continuously support to all our guests. By taking the credit voucher and keeping your trust in Expedition Exclusive, you will help us get back on our feet when the COVID-19 crisis is over, and it will enable us to offer you the best service and tours when the world opens up again.

Further Product Development

While travel aboard is paused due to COVID-19, our team has not stopped developing and enhancing our products. We are proud to announce the new destinations including Australia, Japan and India will become available soon. On top of the touring service, we will facilitate retail reservation team and assist you with flight and hotel bookings. So, when you are ready to travel again, you will have more products and flexibility in using the credit voucher with us.

3. WHAT IF CREDIT VOUCHER DOES NOT SUIT MY PERSONAL SITUATION?

The majority of our customers have been happy to receive a credit voucher, but we understand that in some instances this will not suit your personal situation. If this is the case for you, please email your feedback to info@expeditionexclusive.com.au and we will review your case in line with the standard Booking Terms and Conditions.

4. HOW LONG WILL I HAVE TO USE MY CREDIT VOUCHER?

Your credit will be valid until at least 30 June 2023. We will continue to review this date as we evaluate the continuing impact of travel restrictions.

5. HOW CAN I USE MY EXPEDITION EXCLUSIVE CREDIT VOUCHER?

We will email you a credit voucher code with a redemption link, which you can redeem the voucher online. Alternatively, please email your booking request along with the voucher code to our service team info@expeditionexclusive.com.au and one of our service consultants will help you to redeem the voucher in your further bookings.

6. CAN I STILL REQUEST A REFUND AFTER I HAVE ACCEPTED THE CREDIT VOUCHER?

Yes, it is possible, and we will review your case in line with the original Booking Terms and Conditions at time you accepted the credit voucher.

For the Credit Voucher terms and conditions, please click here.

Photo by geralt--9301

Special terms and conditions for Expedition Exclusive's operated tour packages, effective 13 May 2020*

*This updated policy supersedes any specific waiver policies that we have issued prior to this update.

In the midst of uncertainty that many are feeling regarding the coronavirus, we would like to express our appreciation to all our customers for your continuous support and patience. While our country and many parts of the world are still struggling with the Coronavirus, we are working nonstop to answer your phone calls, emails and online chat enquiries in order to assist you with your disrupted travel plans.

With the uncertainty felt among many travellers over the effects of the spread of Coronavirus, we are implementing a few important policy updates to help relieve our customers' travel concerns.

TOURS DEPARTING FROM 28TH FEBRUARY 2020 TO 30TH NOVEMBER 2020

Due to the airlines' disruptions, Australian and overseas government restrictions on the movement of their populations due to the COVID-19 outbreak, including the compulsory quarantines, closing of borders, social distancing, and so on which these factors are beyond our control, all of our existing bookings have been affected.

Each booking is being treated on a case by case basis, considering each booking is different in terms of the package booked and time of travel.

If your payment was made to Expedition Exclusive directly, please refer to our COVID-19 waiver policy here

If your payment was made to a travel agency, your agent will contact you to provide you with an update on the available option/s for your bookings.

TOURS DEPARTING FROM 1ST DECEMBER 2020 AND ONWARDS

The standard booking terms and conditions still apply until further notice.

Should you wish to cancel your existing booking with us, we strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.

Once again, we understand that these uncertain times are difficult for everyone. Our dedicated team are humbled and appreciative of your unwavering support and patience during this time.

Thank you.

Expedition Exclusive Australia

ANZAC Day Closure notice

We wish to advise that our office will be closed on Monday, 27 April 2020 for the ANZAC Day.

Our office will resume on Tuesday, 28 April 2020 from 09:00 AM (Melbourne time).

We would like to take this opportunity to put aside our busy and restricted lives in order to remember and honour our servicemen and women who offered up their lives in the defence of our nation and community. We draw inspiration from the brave heroes we commemorate on this day.

Each and every one of us can all still keep the ANZAC spirit alive and honour our veterans and service members from the safety of our own homes. This website is here with ideas to help you make the most of it - https://www.awm.gov.au/AnzacAtHome/

Lest we forget.

(Image credit: @DCO_AUSDefence)

Special terms and conditions for Expedition Exclusive's operated tour packages, effective 17 April 2020*

*This updated policy supersedes any specific waiver policies that we have issued prior to this update.

We are closely monitoring the coronavirus (COVID-19) developments, taking all necessary precautionary measures to prioritize the safety of our customers and the ground team, and implementing a few important policy updates to help relieve our clients' travel concerns.

TOURS DEPARTING FROM 28TH FEBRUARY 2020 TO 31TH MAY 2020

Due to Australian and overseas government restrictions on the movement of their populations due to the COVID-19 outbreak, including the quarantine, closing of borders, social distancing and so on which these factors are beyond our control, all departures will be postponed.

Subject to the booking terms and conditions of each tour packages, alternate option/s will be offered to each passenger.

If your payment was made to Expedition Exclusive directly, please refer to our refund policy here

If your payment was made to one of the below agencies, please note that we are cooperating with each agency on the waiver policies. We kindly ask for your patience while we are waiting for the final confirmation. In the meantime if you are willing to speak to them directly, their contact details are listed below for your reference:

Luxury Escapes
Website: https://luxuryescapes.com/au
Customer Enquiries: 1300 889 900

Scoopon
Website: https://www.scoopon.com.au/au
Customer Enquiries: 1300 726 676

Traveldream
Website: https://www.traveldream.com.au/
Customer Enquiries: 1300 350 263

Webjet Exclusives
Website: https://exclusives.webjet.com.au/
Customer Enquiries: 1300 769 503

Kogan Travel
Website: https://www.kogantravel.com/kt/
Customer Enquiries: 1300 517 210

TOURS DEPARTING FROM 1ST JUNE 2020 AND ONWARDS

The standard booking terms and conditions still apply until further notice.

Should you wish to cancel your existing booking with us, we strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.

CONTACT US

We will continue to monitor the coronavirus situation and our customer support team will continue to be available to help with your questions and queries about your holiday throughout this period.

If you have any questions regarding your booking with us, you can contact our team via email at info@expeditionexclusive.com.au or via the Live Chat service on our website at https://www.expeditionexclusive.com.au/

In the meantime, please rest assured that our teams will be working closely with their counterparts to ensure all adequate support are provided in time.

For the full booking terms and conditions, please visit our website here

Special terms and conditions on the waiver policy for any payment made to Expedition Exclusive Australia, effective 08 April 2020*

*This updated policy supersedes any specific waiver policies that we have issued prior to this update.

We appreciate your understanding and patience as we respond to your many questions and requests for changes to itineraries, cancellations and new bookings.

Like you and most of the world, the team here at Expedition Exclusive Australia (EE) is making our best efforts to adjust to a rapidly evolving situation.

We would like to assure you that we are here for the long haul and you can always count on us.

Below is our latest update on the refund policy applied to any payment made to Expedition Exclusive directly. This Policy will continue to be updated as the situation unfolds.

If you have made any direct payment to Expedition Exclusive Australia for one of the listed categories listed below, the following refund policies will apply.

(i) If you believe your booking has been affected and your pre-paid category is not listed on the above, please contact our consultant to discuss.

(ii) The irrecoverable cost is bound by different airlines' terms and conditions. Our consultant will advise the non-refundable amount for your booking in details.

The pre-paid amount to us will be held in credit for up to 18 months from the date of the Credit Note is issued. This credit can be used for any tour package(s) operated by Expedition Exclusive once they become available.

If you have any questions regarding your booking with us, you can contact our customer support team via email at info@expeditionexclusive.com.au or via the Live Chat service on our website at https://www.expeditionexclusive.com.au/

For the full booking terms and conditions, please visit our website here

For the Credit Voucher's FAQs, please visit our website here